RK25JVEA9
RK35JVEA9
RX25JVEA9
RX35JVEA9

SOLD IN AUSTRALIA AND NEW ZEALAND

NOTE: ONLY MODEL NUMBERS THAT END IN "9" ARE AFFECTED

Daikin Customer Service (Toll Free):

Australia Hotline:	1800 991 525
New Zealand Hotline:	0508 655 003

Daikin has discovered that there is the potential for the circuit board in the outdoor unit of the above model numbers to overheat. This overheating could produce smoke and possibly distort the cover around the unit. The overheating is a rare occurrence, with just six cases reported among approximately 24,000 units, but our first priority is the safety of our customers. In our customers' best interests, we have initiated a safety related rectification work programme to prevent this occurring.

The rectification will be carried out, at Daikin's expense, and involves:

• Daikin arranging for an inspection to occur at a customer's premises;
• a suitably qualified service technician;
• replacing the existing circuit board with a modified circuit board with better insulation properties;
• adding an aluminium foil barrier for further insulation; and
• marking the unit as having been rectified.

The time required to complete this modification is estimated at 45-60 minutes.

If you are an affected customer you should have received a letter from Daikin notifying you of the required work. Please register with us using the REGISTRATION link on this page, so we can arrange for the work to be carried out.

If you have not received a letter but think that this work should apply to your air conditioning unit, please contact us on the details below.

In the meantime, IF YOUR AIR CONDITIONING UNIT TRIPS THE CIRCUIT BREAKER OR FUSES, THEN YOU SHOULD NOT RESET THE CIRCUIT BREAKER OR FUSE, OR ATTEMPT TO OPERATE THE UNIT AND YOU SHOULD CONTACT DAIKIN IMMEDIATELY.